$22.4M Saved Through Enterprise IT Optimization
- Government Agency
- Federal Government Department
- 42,000+
- 250+ Offices, Data Centers & Remote Field Locations
The Challenge:
This federal department was facing skyrocketing IT costs due to decades of siloed systems and fragmented vendor management. Multiple agencies under the department purchased their own Office 365 licenses, helpdesk contracts, and network monitoring tools — resulting in duplicate subscriptions, redundant spending, and overlapping services.
Invoices were processed without proper validation, equipment inventories were outdated, and stalled cloud migrations left resources underutilized. The agency lacked visibility, efficiency, and audit readiness, all while costs continued to rise.
Our Solution:
Verticle designed and implemented a comprehensive Enterprise IT Optimization program that unified and modernized IT operations. Our initiatives included:
- Office 365 Licensing & Management: Consolidated over 60,000 licenses into a single enterprise agreement, eliminating duplicates and right-sizing usage tiers.
- Helpdesk & User Support: Unified fragmented support contracts into a centralized, automated helpdesk platform capable of handling 1M+ tickets annually, cutting vendor dependency.
- Expense & Invoice Management: Deployed automated validation tools to flag duplicate charges and overbilling, ensuring accurate payments and vendor accountability.
- Cloud Migrations & Readiness: Conducted readiness assessments, migrated workloads to federal cloud-approved environments, and decommissioned 20+ legacy data centers.
- Network Monitoring & NOC Services: Established a centralized operations hub, integrating network monitoring, ticketing, and project oversight.
- Inventory Management Tools: Implemented real-time asset tracking, eliminating ghost assets and enabling lifecycle planning.
- Audit & Cost Recovery: Enhanced audit readiness and recovered millions in historical vendor overbilling.
The Result:
- $22.4 million in annual cost savings through consolidation and optimization.
- Eliminated 45% of duplicate software subscriptions across departments.
- Reduced IT support spending by 52% with automation and centralized helpdesk operations.
- Decommissioned legacy data centers, saving $6.3M annually in maintenance and utilities.
- Recovered $4.7M in historical overbilling and unverified vendor charges.
- Boosted staff productivity across 250+ offices with unified communication and collaboration tools.
- Significantly improved audit readiness and financial transparency.